Define the population
Organize eligible members and the action required.
Care Gap Closure
Turn member outreach into completed action.
Coordinate communication, questionnaires, patient workflows, and at-home devices or diagnostics through one remote-care operating system.
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IdentifyOrganize eligible populations
EngageReach members across channels
CompleteCoordinate the next action
What is digital care gap closure?
Digital care gap closure is the workflow of identifying members who need an action, reaching them through appropriate channels, collecting responses, and coordinating the service, device, diagnostic, or follow-up needed to complete the gap. Impilo provides the communication, engagement, logistics, and monitoring infrastructure behind that workflow.
How it works
A connected gap-closure workflow
Reach members
Use communication and engagement workflows across available channels.
Collect and coordinate
Capture responses and move members into the right next step.
Track program status
Maintain operational visibility across outreach and fulfillment.
Capabilities
Tools for closing care gaps at home
Patient CRM
Manage member status and workflows.
Multi-channel outreach
Communicate through text, email, call, and video.
Questionnaires
Collect patient-reported information.
Device and diagnostic logistics
Coordinate at-home hardware and supplies.
Patient support
Help members complete technical steps.
Program visibility
Follow progress across the workflow.
FAQ
Care gap closure, answered
What is a gap-closure program?
A gap-closure program identifies members who need an action, reaches them, collects information, and coordinates the next operational step.
Does gap closure require devices?
No. Programs can use communication, CRM, engagement, and questionnaires without devices, then add diagnostics or monitoring when appropriate.
How does Impilo support outreach?
Impilo provides patient communication and engagement software plus operational services for programs that need support beyond messaging.