Task setting
Create follow-up tasks for yourself or your team so outreach happens at the right time.
Patient Engagement ModuleReach patients where they are —
Reach patients where they are —
text, email, call, and video
Set follow-up tasks for your team and communicate through SMS, email, secure Impilo messaging, calls, and video from one patient workflow — with communication history connected to the record.
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4 channelsText, email, call & video
One platformNo third-party messaging tools
Record-connectedTied to the patient CRM
What is the Impilo Patient Engagement module?
The Impilo Patient Engagement module is a record-connected workspace for patient outreach. Care teams can create tasks so the right follow-up happens at the right time, then communicate through SMS, email, secure Impilo messaging, calls, and video. Communication history stays with the patient workflow alongside monitoring, CRM, and questionnaire data.
Capabilities
What the engagement module delivers
SMS & email
Reach patients through familiar channels without leaving the patient workflow.
Secure Impilo messaging
Use secure platform messaging for record-connected patient conversations.
Calls & video
Support synchronous outreach when a message is not enough.
Communication history
Keep prior outreach visible alongside the patient record and care workflow.
Works with CRM & monitoring
Coordinate engagement with patient tasks, questionnaires, alerts, and readings.
Channels
Meet patients on every channel
Patients respond on different channels — the Patient Engagement module supports the ones that drive the highest response and adherence.
Text / SMSEmailSecure Impilo MessagingVoice CallVideoCare-team Tasks
FAQ
Patient engagement, answered
What is the Impilo Patient Engagement module?
The Patient Engagement module keeps patient outreach inside the Impilo workflow. Care teams can set follow-up tasks and connect with patients through SMS, email, secure Impilo messaging, calls, and video, with communication tied to the patient record.
Which channels does it support?
Text (SMS), email, voice calls, and video — so care teams can meet patients on the channel that works for them, all from one platform connected to the patient record.
Does it replace third-party messaging tools?
Yes. The module was built so providers no longer need to stitch together separate texting, email, and video vendors. Communication lives inside the Impilo platform alongside the Patient CRM, monitoring, and questionnaires.