Prioritized Patient Queue
See assigned patients, reminders, insights, and clinical tools in the order work needs attention.
Patient CRM ModuleManage your patient panel
Manage your patient panel
with or without devices
Give every care team member a prioritized queue of assigned patients, reminders, insights, clinical tools, and tracked time. Coordinate tasks and support tickets with clear priority, ownership, and shared notes.
Request Demo
One queueAssigned patients & next actions
PrioritizedTasks, reminders & support tickets
Time trackedAutomated activity capture
What is the Impilo Patient CRM?
The Impilo Patient CRM is a care-management workspace built around a centralized, prioritized Patient Queue. It combines assigned patients, reminders, patient insights, clinical tools, and automated time tracking. Teams can create support tickets, set priority, assign work to care-team members or the Impilo Support Team, and view notes globally so clinical and support work stays coordinated.
Capabilities
What the Patient CRM handles
Automated time tracking
Capture time alongside patient work to support clinical documentation and billing workflows.
Tasks & reminders
Create and assign follow-up work so patients are contacted at the right time.
Support ticket priority
Set ticket urgency and keep open support work visible in the patient workflow.
Flexible assignments
Assign tickets to care team members or the Impilo Support Team.
Global ticket notes
Keep care-team and Impilo Support notes visible across the full ticket workflow.
FAQ
The Patient CRM, answered
What is the Impilo Patient CRM?
The Impilo Patient CRM gives care teams a centralized, prioritized Patient Queue that combines assigned patients, reminders, patient insights, clinical tools, and automated time tracking. It also supports tasks and support tickets with priority, assignments, and globally visible notes across care teams and the Impilo Support Team.
Can I use the CRM for device-free care management?
Yes. Teams can use the CRM to prioritize assigned patients, manage reminders and tasks, document outreach, track time, and coordinate support tickets without connected devices. When monitoring is part of the program, device readings and alerts join the same workflow.
Does the CRM connect to engagement and monitoring?
Yes. The Patient CRM works with Impilo's Patient Engagement messaging, Questionnaires, and remote monitoring modules, so outreach, survey responses, and device readings all live alongside the patient record in one workflow.