Onboard new patients
The agent walks patients through program setup and device activation, getting them submitting data sooner.
Patient Support AI AgentScale patient support
Scale patient support
without scaling headcount
An AI agent that handles onboarding, device troubleshooting, reminders, and routine questions — built on Impilo's years of running patient support. It covers the high-volume work and escalates to people when it counts.
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24/7Always-on patient support
Onboarding+Setup, troubleshooting & nudges
Human handoffEscalates with full context
What is the Patient Support AI Agent?
The Patient Support AI Agent is an AI agent that handles patient-facing support for connected-care and monitoring programs. It onboards patients, troubleshoots devices and connectivity, sends conversational adherence reminders, and answers routine questions — then escalates to human support when a situation needs a person. Built on Impilo's experience operating patient support at scale, it lets healthcare teams support more patients without proportionally growing their support team.
How it works
How the agent supports patients
Troubleshoot devices & connectivity
It resolves common device and connectivity issues automatically, keeping readings flowing without a support ticket.
Nudge for adherence
Automated, conversational reminders keep patients taking readings and staying engaged with their program.
Escalate when it matters
When a situation needs a human, the agent hands off cleanly to Impilo's support team or your staff with full context.
Capabilities
What the support agent covers
Automated onboarding
Guides patients through setup and device activation conversationally.
Device troubleshooting
Resolves common device and connectivity issues without a ticket.
Adherence nudges
Keeps patients submitting readings and engaged with their program.
Clean human handoff
Escalates to Impilo's support team or your staff with full context.
Engagement-connected
Works across the Patient Engagement channels and the CRM record.
Compliance built in
Runs within Impilo's HIPAA and SOC 2 aligned platform.
FAQ
The Patient Support AI Agent, answered
What is the Patient Support AI Agent?
The Patient Support AI Agent is an AI agent that handles patient-facing support tasks — onboarding, device troubleshooting, reminders, and routine questions — so care teams can scale patient support without scaling headcount. It draws on Impilo's years of running patient support operations.
Does it replace human support staff?
It augments them. The agent handles high-volume, routine interactions and escalates to Impilo's human support team or your staff when a situation needs a person, so teams cover more patients with the same headcount.
Is the agent HIPAA compliant?
Yes. The Patient Support AI Agent runs within Impilo's HIPAA and SOC 2 aligned platform and works alongside the engagement and CRM modules and Impilo's HIPAA Openclaw AI layer.