Prioritize the right patients
Use the Patient Queue and unified alert hub to organize assigned patients, reminders, clinical and billing alerts, and next actions by urgency.
Remote Patient Management System
Manage every remote patient workflow in one system
Impilo brings remote patient operations into one system: connected devices, a prioritized patient queue, clinical and billing alerts, CRM and support workflows, engagement, questionnaires, mobile data capture, and reporting.
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One queuePrioritized patients, tasks & alerts
One recordCRM, support & communications
One platformClinical operations & reporting
What is a remote patient management system?
A remote patient management system coordinates the people, devices, patient interactions, clinical workflows, and reporting required to manage care between visits. Impilo combines connected-device infrastructure with a prioritized Patient Queue, unified alerting, CRM and support tickets, engagement, questionnaires, mobile data capture, and reporting so clinical and accounting teams can operate from one system.
How it works
From patient priority to clinical and billing reporting
Coordinate care and support
Assign tasks and support tickets to care team members or Impilo Support, while keeping notes and communication history visible across the workflow.
Capture readings and patient input
Bring together connected-device data, mobile-app readings, secure messaging, and real-time questionnaire responses in the patient record.
Document, bill, and report
Track time and clinical activity, then access billing reports, claims exports, and clinical documents for operational and accounting needs.
Capabilities
Everything remote care teams manage in one system
Prioritized Patient Queue
A centralized view of assigned patients with reminders, patient insights, clinical tools, and automated time tracking.
Unified Alert Hub
Triage clinical and billing alerts by severity, care-team assignee, alert type, and reading type.
Patient CRM & Support Tickets
Set ticket priority, assign work to care teams or Impilo Support, and keep notes visible across the workflow.
Patient Engagement
Set outreach tasks and communicate through SMS, email, and secure Impilo messaging from the patient workflow.
Questionnaires
Create custom health check-ins, capture responses in real time, and support proactive care management.
Patient Mobile App
Enable real-time data capture, secure in-app messaging, Apple Health, and Android Health Connect.
Analytics & Reporting
Access reporting for billing, claims, and clinical documents from the same operating platform.
System integrations
Connect supported device and patient information to the clinical and operational systems your teams use.
Who it is for
Built for care programs reaching patients at home
Impilo supports virtual, hybrid, and traditional care models across telehealth, value-based care, health systems, and digital health.
Primary CareCardiologyNephrologyPulmonologyMaternal CarePediatricsWeight ManagementChronic Disease Management
FAQ
Remote patient management, answered
What is included in the Impilo Remote Patient Management System?
Impilo combines connected-device operations with a centralized patient queue, CRM and support tickets, patient communications, questionnaires, a unified clinical and billing alert feed, mobile data capture, and reporting. Care teams can prioritize work, engage patients, document activity, and export billing, claims, and clinical information from one system.
How does the Impilo Patient Queue help care teams prioritize work?
The Patient Queue gives each care team member a centralized, prioritized view of assigned patients. It brings together reminders, patient insights, clinical tools, and automated time tracking so teams can see who needs attention and complete the next action without switching systems.
Can care teams manage alerts and support tickets in Impilo?
Yes. The unified alert hub combines clinical and billing alerts in one prioritized feed with severity, assignee, alert-type, and reading-type filters. Support tickets can be prioritized and assigned to care team members or the Impilo Support Team, with notes visible across the workflow.
What reporting is available in the platform?
Impilo provides accessible reporting for billing, claims, and clinical documents. Reporting sits alongside patient queues, alerts, clinical activity, and time tracking so clinical and accounting teams can work from the same operational record.
How can patients submit data and stay engaged?
Patients can communicate through SMS, email, and secure Impilo messaging, complete custom questionnaires, and use the Impilo mobile app for real-time data capture. The mobile app can also connect Apple Health or Android Health Connect to make a wider range of health data available to supported workflows.