Prioritize patient work, triage alerts, coordinate support, communicate across channels, collect questionnaires, capture mobile health data, and complete clinical and billing reporting — alongside Impilo's APIs, connected devices, and AI agents.
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The Impilo AI Operating System is an integrated software suite for healthcare programs reaching patients at home. It combines a prioritized Patient Queue, unified clinical and billing alerts, CRM and support-ticket workflows, patient engagement, questionnaires, a mobile app, reporting, device data, developer APIs, and AI agents. Teams use it to organize care work, communicate with patients, capture readings and responses, document activity, and produce clinical and accounting outputs from one foundation.
APIs, Device SDKs, webhooks, normalized data models, and tools for embedding connected care into your product.
Real-time data capture and secure messaging, with connections to Apple Health and Android Health Connect for supported health data.
Embed connected-device pairing and data capture directly into your own product with Impilo's Device SDK.
A prioritized patient queue, care tasks, support tickets, assignments, global notes, and automated time tracking in one workflow.
Set outreach tasks and connect with patients through SMS, email, secure Impilo messaging, calls, and video from the patient record.
Create custom health check-ins, capture responses in real time, and use patient-reported data for proactive care management.
A HIPAA-aligned AI layer that lets healthcare teams put large language models to work on protected health data, safely.
An AI agent that handles patient onboarding, device troubleshooting, and engagement so your team scales support without scaling headcount.
An AI agent that orchestrates inventory, fulfillment, and reverse logistics across connected-device programs.
Impilo's AI Operating System spans a prioritized Patient Queue, unified clinical and billing alerts, reporting, the Developer Platform, a patient mobile app with Apple Health and Android Health Connect support, a Device SDK, a Patient CRM and support-ticket workflow, multichannel Patient Engagement, Questionnaires, and HIPAA-aligned AI agents. Teams can use the modules together or adopt the pieces their program needs.
Yes. Modules like the Patient CRM, Patient Engagement, and Questionnaires are increasingly used by provider organizations to manage and communicate with patients without devices at all. You can adopt the software on its own, or pair it with Impilo's logistics and patient-support services for a fully managed program.
Impilo is FDA registered, DME accredited, and HIPAA and SOC 2 aligned, with ISO 13485 in progress. Compliance and security are built into the platform — including the AI modules — rather than bolted on.
Yes. Patient and device data is standardized and available through the Impilo API and SDK, and can be pushed into your existing EHR or digital health platform or used in the Impilo dashboard, so clinical teams keep working in the tools they already use.