Text
Send program and workflow communications.
Payer Patient Engagement
Reach members across the channels they use.
Coordinate text, email, call, video, questionnaires, and patient workflows from one engagement platform built for healthcare programs.
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4 channelsText, email, call, video
One CRMMember and workflow context
With or without devicesFlexible program design
What is patient engagement for payers?
Patient engagement for payers is the communication and workflow layer used to reach members, collect responses, support participation, and coordinate the next program action. Impilo combines multi-channel messaging, Patient CRM, questionnaires, and optional at-home device operations.
CapabilitiesEmail
Engagement beyond a messaging tool
Support longer-form education and follow-up.
Call
Coordinate voice-based outreach.
Video
Connect patients to synchronous support.
Patient CRM
Keep context and status with each member.
Questionnaires
Collect structured patient responses.
FAQ
Payer engagement, answered
Which communication channels does Impilo support?
Impilo's patient engagement module supports text, email, call, and video workflows.
Can engagement work without devices?
Yes. Engagement and Patient CRM workflows can support care programs that do not use connected devices.
Can questionnaires be part of engagement?
Yes. Questionnaires and symptom-tracking workflows can complement communication and engagement programs.